Privacy Policy

Overview

Latent Supply Pty Ltd (ABN 38 694 551 490) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all products, services, and websites operated by Latent Supply. By using our services, you consent to the practices described in this policy.

Information We Collect

We may collect and process the following types of personal information:

• Contact information such as your name and email address, provided when you contact us or create an account.
• Usage data including pages visited, features used, time spent on our services, and referring URLs.
• Device and technical information such as browser type, operating system, IP address, and device identifiers.
• Any other information you choose to provide to us directly, such as through correspondence or feedback forms.

We do not collect sensitive information (such as health data, political opinions, or biometric data) unless explicitly required for a specific service and with your express consent.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our products and services.
• To communicate with you, including responding to enquiries and providing updates about our services.
• To analyse usage patterns and trends to improve user experience and develop new features.
• To detect, prevent, and address technical issues, security incidents, or fraudulent activity.
• To comply with legal obligations and enforce our terms of service.

How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• With service providers who assist us in operating our services (such as hosting, analytics, and email delivery), subject to contractual obligations to protect your data.
• When required by law, regulation, or legal process, or to protect the rights, property, or safety of Latent Supply, our users, or the public.
• In connection with a merger, acquisition, or sale of assets, in which case your information may be transferred to the successor entity.

Cookies and Tracking

We may use cookies and similar tracking technologies to collect usage data and improve our services. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our services.

You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of some of our services.

Data Storage and Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

Your data may be stored and processed in Australia or in other countries where our service providers operate. Where data is transferred outside of Australia, we take steps to ensure it is protected in accordance with the Australian Privacy Principles.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your information is no longer needed, we will securely delete or de-identify it.

Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to any legal obligations we may have to retain it.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you visit.

Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by updating the date at the top of this page. We encourage you to review this policy periodically.

Contact

If you have any questions about this Privacy Policy, wish to make a complaint, or would like to exercise your privacy rights, please contact us at admin@latentsupply.com.